Effective Date: 06/03/16
THIS AGREEMENT GOVERNS YOUR USE OF AND ACCESS TO THE WEBSITE LOCATED AT WWW.HOBOBAGS.COM AND ALL SUB-PAGES ("WEB SITE"), AND YOUR PURCHASE OF ANY HOBO PRODUCT ("PRODUCT"). YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OLD OR THE AGE OF MAJORITY IN YOUR JURISDICTON TO USE THIS WEB SITE OR TO PURCHASE PRODUCTS FROM HOBO.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION SECTION BELOW.
YOU ACCEPT THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT IN FULL IF YOU USE OR MAKE A PURCHASE ON THIS WEB SITE. IF YOU DO NOT ACCEPT THIS AGREEMENT AND OTHER POSTED POLICIES THEN DO NOT USE THIS WEB SITE, DO NOT PROVIDE ANY INFORMATION TO THIS WEB SITE, AND DO NOT PURCHASE ANY PRODUCTS ON THE WEB SITE.
- Dispute Resolution by Binding Arbitration and Class Action Waiver
- Shipping Limitations of this Web Site
- Use of this Web Site
- Electronic Communications; Electronic Signature
- Third Party Links
- Inappropriate Material
- User-Submitted Information
- Warranty Information
- LIMITATIONS OF LIABILITY
- Notice and Take-Down Procedures; Copyright Agent
- Contact Us
If a Dispute arises under this Agreement, we agree to first contact each other with a written description of the Dispute, all relevant documents and information, and the proposed resolution. You agree to contact us with Disputes by writing to us at KD HOBO 9025 Junction Drive, Annapolis Junction, MD 20701. We will contact you by letter to your billing address you provided us.
If any Dispute cannot be resolved informally, we each agree that any and all Disputes, other than those filed in small claims court, shall be submitted to final and binding arbitration before a single arbitrator of the American Arbitration Association ("AAA") in a location convenient to you. Either party may commence the arbitration process by submitting a written demand for arbitration with the AAA, and providing a copy to the other party. The arbitration will be conducted in accordance with the provisions of the AAA’s Commercial Dispute Resolutions Procedures, Supplementary Procedures for Consumer-Related Disputes, in effect at the time of submission of the demand for arbitration. We will pay all of the filing costs, including arbitrator fees. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, the following shall not be subject to arbitration and may be adjudicated only in the state and federal courts of Maryland: (i) any dispute, controversy, or claim relating to or contesting the validity of the our proprietary rights, including without limitation, trademarks, service marks, copyrights, or trade secrets; or (ii) an action by a party for temporary, preliminary, or permanent injunctive relief, whether prohibitive or mandatory, or other provisional relief. You expressly agree to refrain from bringing or joining any claims in any representative or class-wide capacity, including but not limited to bringing or joining any claims in any class action or any class-wide arbitration.
YOU UNDERSTAND THAT YOU WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE YOUR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, YOU UNDERSTAND AND AGREE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY AND ONLY THROUGH ARBITRATION.
You shall have thirty (30) days from the date that you submit your personally identifiable information to opt-out of this arbitration agreement. To opt out of arbitration you must contact us at KD HOBO 9025 Junction Drive, Annapolis Junction, MD 20701. If more than thirty (30) days have passed, you are not eligible to opt out of arbitration.
When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
Refund and Return Policy.
If you are dissatisfied with a purchase you make on the Web Site, you may receive a refund if you meet the following criteria from our Returns Policy:
If you are not absolutely thrilled with your purchase, we're here to help you return it. We will gladly accept your return of new, unworn, undamaged merchandise with original tags and packaging for up to 30 days from the purchase date for a refund. New, unworn, undamaged merchandise with original tags and packaging received 31 days or more after purchase will be accepted for an online store credit only. We cannot accept returns of worn, used or damaged merchandise, merchandise without original tags and packaging or final sale merchandise. We do not accept exchanges through our online store.
To return merchandise purchased on hobobags.com, please use one of the following methods:
1. USPS Prepaid Shipping Label
Complete the form on the back of the receipt that came in the box with your order. Make a copy for your records and include the receipt in the box with the items you wish to return. Pack up your return shipment and affix the pre-paid USPS shipping label you received with your order to the front of the box. Drop off your return shipment with your postal carrier or at your nearest US Post Office. If you did not receive a USPS return shipping label with your order, please contact customer service for a label firstname.lastname@example.org. Once we process your return, we will send you an email to confirm.
2. Personal Shipping Method
Complete the form on the back of the receipt that came in the box with your order. Make a copy for your records and include the receipt in the box with the items you wish to return. Ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
Hobo The Original
9025 Junction Drive
Annapolis Junction, MD 20701
Once we process your return, we will send you an email to confirm.
All returns must be accompanied by the original receipt, which includes a return form.
Hobo is not responsible for lost return shipments.
If a refund is due, funds will be credited back to your original form of payment.
Please note, processing of your online return make take up to 10 business days from the date we receive your return shipment.
Depending on your credit card company, a credit card refund should appear on your statement within 2 billing cycles.
Hobo The Original reserves the right to modify its return policy.
We do not currently accept returns for orders shipped outside the United States.
OTHER RETURN RESTRICTIONS
Our return policy applies only to orders placed on hobobags.com. We do not accept exchanges through our online store.
Use of this Web Site
The Web Site design and all text, graphics, information, designs, logos, content, software, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Hobo, and are protected by U.S. and International copyright, trademark and other laws and may not be used except as permitted in this Agreement or with the prior written permission of the owner of such material. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You may not modify the information or material located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Creating or maintaining any link from another website to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another website without our prior written permission is prohibited.
Electronic Communications; Electronic Signature.
You acknowledge and agree that by agreeing to this Agreement electronically you are expressly agreeing to the terms set forth herein. You acknowledge and agree that by affixing your electronic signature that you are submitting a legally binding electronic signature and entering into a legally binding contract. You acknowledge that your electronic submission constitutes your agreement and intent to be bound by the terms of this Agreement. We will communicate with you by email or by posting notices on this Web Site. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 (the "E-Sign Act") or other similar statutes, YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE PRODUCTS OFFERED BY THE OPERATOR OF THE WEB SITE.
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks in the U.S. and other countries of us and our affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.
Third Party Links
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
Any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. By posting, storing, or transmitting any User Communications to the Web Site, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world. You hereby irrevocably waive any claims based on moral rights or similar theories, if any. We retain the right, but are not required, to remove any or all User Communications that include any material we deem inappropriate or unacceptable.
Some items on our Web Site have a manufacturer's warranty, which is noted in the product description. Manufacturer's warranties are provided by the manufacturer of the product and not by Hobo. The manufacturer is responsible for all warranty coverage, repair, servicing and defects. To obtain a written warranty for any of these items, send a specific written request to our Customer Service Department at Customer Service c/o KD Hobo 9025 Junction Drive, Annapolis Junction, MD 20701.
YOUR USE OF THIS WEB SITE AND PRODUCTS CONTAINED AND OFFERED ON THE WEB SITE IS AT YOUR RISK. THIS WEB SITE AND PRODUCTS CONTAINED AND OFFERED ON THE WEBSITE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HOBO BAGS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER WE NOR ANY OF OUR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THIS WEB SITE. We make all reasonable efforts to accurately display on the Web Site the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. NOTWITHSTANDING ANYTHING IN THESE TERMS TO THE CONTRARY, THIS DISCLAIMER OF WARRANTIES DOES NOT APPLY IN NEW JERSEY.
LIMITATIONS OF LIABILITY.
We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site.
IN NO EVENT WILL WE, OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, INDEPENDENT CONTRACTORS, PARENT CORPORATIONS, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, THE PRODUCTS, OR YOUR USE OF THE WEBSITE OR ANY PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT HOBO BAGS WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. NOTWITHSTANDING ANYTHING IN THESE TERMS TO THE CONTRARY, THIS LIMITATION OF LIABILITY DOES NOT APPLY IN NEW JERSEY.
Notice and Take-Down Procedures; Copyright Agent.
If you have a good faith belief that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you can submit a Notice of Claimed Infringement (NOCI) to us by providing the following information:
A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;
Identification or description of the copyrighted work or other intellectual property that you claim has been infringed. If you are asserting infringement of an intellectual property right other than copyright, please specify the intellectual property right at issue (for example, trademark or patent);
Identification or description of where the material that you claim is infringing is located on the Web Site, with enough detail that we may find it on the Website;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright owner or intellectual property owner, its agent, or the law;
and A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Our agent designated to receive claims of copyright or other intellectual property infringement may be contacted as follows:
KD HOBO 9025 Junction Drive, Annapolis Junction, MD 20701
If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call our Customer Service Department at 866-516-6042.
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