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Privacy Policy

Effective Date: June 19, 2018

KD Hobo ("Hobo," "we," or "us") provides this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site. Please also review our Terms of Use & Conditions of Sale, located at https://www.hobobags.com/terms-of-use, which also govern your use of this Web Site.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our Customer Service Department in connection with this Web site, and do not necessarily reflect our practices with respect to information gathered through other Web sites that we operate or through other off-line means.

What Information Is Collected and How Is It Used?

We collect and use personal information that you enter into this Web site or that you provide to our Customer Service Department. For example, when you open an account or place an order, we collect information such as: name, birthday, billing address, shipping address, email address, telephone number, credit card number, and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also will be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features that we think will interest you, unless you have opted not to receive promotional communications in connection with this Web site.

If you decide to participate in contests or sweepstakes, or to sign up for our newsletter, you will provide contact information such as your name and email address. Additionally, we may collect personal information when we partner with other brands, retailers, or individuals that offer contests, host giveaways, or engage in other promotional activities.

When you complete an online survey, we ask for certain information including your age, zip code, shopping habits, email and/or mailing address.

We also collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database and to provide product recommendations and special offers that we think will interest you.

We will use your information to comply with law enforcement and maintain the security of our website and Hobo, or as otherwise disclosed at the time of collection or use.

We collect and use technical information automatically when you interact with this Web site. For example, we collect your IP address, browser information, reference site domain name, and other device identifiers when you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.

We use "cookies", which are files stored on your computer’s hard drive by your browser, to collect technical information. Cookies do not contain personal information. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Also, we will use cookies to monitor and maintain information about your use of this Web site. Cookies are also used to track the identity of the Web site you visited immediately prior to visiting this Web site. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Web site. See the Digital Advertising & Analytics section of this privacy policy to learn more about the use of this information and the choices available to you.

How Is Information Shared?

We share personal information with third parties, including the following:

  • Third-parties that perform services in connection with the operation of our business, such as payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing;
  • As part of a sale, merger or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;
  • Pursuant to a subpoena, court order, or other legal process or as otherwise required or requested by law, regulation, or government authority programs, or to protect our rights or the rights or safety of third parties; or
  • With your consent or as otherwise disclosed at the time of data collection or sharing.

We share information that has been anonymized or aggregated without limitation.

Digital Advertising & Analytics

We may partner with ad networks and other ad serving providers ("Advertising Providers") that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of our website and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

Hobo adheres to the Digital Advertising Alliance ("DAA") Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit the DAA Webchoices tool at www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, your browser may offer tools to limit the use of cookies or to delete cookies; however, if you use these tools, our website may not function as intended.

We may also work with third parties that collect information about your use of the Site and other sites or apps over time for non-advertising purposes. Hobo uses Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes. For more information about how Google Analytics collects and uses information when you use our Site, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

International Visitors

This section applies to those that visit our Services from the European Economic Area or Switzerland.

Lawful Basis for Processing

Hobo processes personal information with your consent (e.g., when you agree that Hobo may place cookies, or when Hobo processes personal information submitted to Hobo for specified purposes).

On other occasions, Hobo may process personal information when it needs to do this to fulfil a contract (for example, for billing purposes) or where required to do this by law.

If necessary, Hobo may also process personal information when it is in Hobo’s legitimate interests to do this (e.g., for customer service or fraud detection) and when these interests are not overridden by your data protection rights.

Transfers of Personal Information

Please be aware that the personal information we collect may be transferred to and maintained on servers or databases located outside your state, province, country, or other jurisdiction, where the privacy laws may not be as protective as those in your location. If you are located outside of the United States, please be advised that we process and store personal information in the United States and your consent to this privacy policy represents your agreement to this processing.

Your Rights

You have a right to the following:

  • To request access to the personal information we hold about you;
  • To request that we rectify or erase your personal information;
  • To request that we restrict or block the processing of your personal information;
  • Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability; and
  • Where we previously obtained your consent, to withdraw consent to processing your personal information.

To exercise these rights, contact us using the "Contact Us" section below. Please be aware that Hobo may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.

Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.

Retention

We will process and store your information only for the period necessary to achieve the purpose of the storage, or as permitted by law. The criteria used to determine the period of storage of information is the respective statutory retention period. After expiration of that period, the corresponding information is routinely deleted, as long as it is no longer necessary for the fulfillment of a contract or the initiation of a contract.

What Steps Are Taken To Keep Personal Information Secure?

We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure.

What Are My Choices?

If you no longer wish to receive information about new Hobo products and promotions, you can opt out of receiving these communications by contacting customerservice@hobobags.com or by using the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Additionally, you may contact our Customer Service Department or write to us at Hobo, 9025 Junction Drive, Annapolis Junction, MD 20701. Even if you are removed from any such list, you will continue to receive transaction-related emails regarding products or services you have requested, including sending you an email confirming your order. We may need to contact you by phone, email, or regular mail if we have questions about your order.

What Happens When I Link To or From Another Web Site?

This Web site may contain links to Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of when you leave this Web site and to read the privacy policies of each and every Web site that you visit.

If you have accessed this Web site through a link from certain of our advertising or marketing partners, this Web site may include a frame of the applicable advertising or marketing partner. Nevertheless, the information you provide to us through these framed Web pages is collected by us, and our use of this information is governed by this Privacy Policy.

How Will I Be Informed About Changes Regarding This Privacy Policy?

If we make any material changes to this Privacy Policy, we will post a notice on this Web site notifying users of the changes. In some cases, we also may send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us in our role as data controller, at:

9025 Junction Drive
Annapolis, MD 20701
410-263-6045
customerservice@hobobags.com