Returns & Exchanges

Returns and exchanges are accepted for new and unworn merchandise with original packaging and tags attached within 30 days from the purchase date. Once received by our Returns Department, your return will be processed within 3-5 business days and we will email you once complete.

Final sale items are not eligible for return or exchange. Items marked as final sale will be noted on our website. We do not accept returns or exchanges for orders shipped outside of the United States. Our return policy only applies to orders placed on If your order arrives damaged or you believe there is an issue with the product you received, please contact our customer service team at

How To Return Your Item(s):

1. Log into the HOBO Returns Portal using your order number and shipping address zip code.
2. In the Returns Portal, choose an item to start a return or exchange.
3. Confirm your return. Returns, including taxes and discounts, will be refunded to your initial form of payment minus a $7 handling fee. Original shipping fees are not refundable.
4. Print your prepaid UPS label and packing slip. Please drop off your return at a UPS center within 7 days of initiating your return.
5. Once your return is received, your refund will be processed.


All exchanges can be made through our Returns Portal. A $1 authorization hold may apply. Please note exchanged items must be returned within 14 days to avoid being charged for the new items.

HOBO Annapolis & HOBO Georgetown

Currently, merchandise purchased at one of our store locations can only be returned in-store. Please contact the store you made your purchase at for further information.

HOBO Annapolis: (410) 349-5081
HOBO Georgetown: (202) 831-4134

Non-Returnable Products

Items marked FINAL SALE at the time of purchase are not able to be returned or exchanged. If an unauthorized FINAL SALE item is sent back to HOBO, no refund will be issued and the item will be donated to a local charity or disposed of at our discretion. Items from our Artisan Series, Giving Totes, the Tool Tote, donation contributions, and gift wrap are considered final sale.

Items are no longer eligible for return or exchange 30 days after purchase.

Does your item not qualify for our return policy? Consider selling your HOBO item on our resale site, HOBO Vintage.

E-gift Card Purchases

E-gift cards are non-returnable and cannot be redeemed for cash, except where required by law. E-gift cards are valid for use on and in-store at HOBO Annapolis.

Price Adjustments

Unless otherwise specified, we will honor a price adjustment within 7 days of the purchase order date on items purchased on for the difference between your order price and the new sale price. Once a price adjustment has been issued for an order it is no longer returnable, and all items in the order are considered final sale.

Please have your order number when you contact our customer service team to request a price adjustment.


Through our returns process, refunds due can only be issued back to the original method of payment or a gift card.