Operations Assistant

Company Overview: We are a dynamic and innovative retail fashion company seeking a dedicated and capable Operations Assistant to join our team. As an Operations Assistant, you will play a crucial role in supporting both office and warehouse staff, ensuring seamless technical operations, efficient inventory management, and effective communication across various departments.

Responsibilities:

Technical Support and Issue Escalation:

• Provide minor technical support to office and warehouse staff, including troubleshooting printers, peripherals, and addressing technical glitches.
• Assist with Electronic Data Interchange (EDI) processes and escalate complex technical issues to appropriate teams.
• Collaborate with the IT department to resolve technical challenges promptly.

Inventory and Fulfillment Operations:

• Support inventory management by identifying and addressing transactional errors,
  discrepancies, and ensuring accurate product placement.
• Collaborate with warehouse teams to maintain smooth fulfillment operations.

Incident Logging and Documentation:

• Maintain a centralized database for logging support incidents, aiding in root cause
  analysis for process improvement.
• Document all support activities and resolutions comprehensively for future reference.

Operations Manuals and Training:

• Assist in the development and deployment of comprehensive warehouse, IT, and EDI
  operations manuals.
• Provide training to employees on new processes and tools to enhance operational
  efficiency.

Onsite Support and Facilities Management:

• Plan, communicate, and execute onsite support for various operational needs.
• Serve as the point of contact for facility-related service calls and manage
  communication with external service providers.
• Perform light facility maintenance to ensure a safe and functional work environment.

Supply Management:

• Monitor and maintain adequate supply levels to support uninterrupted operations across departments.

Contract Negotiations and Agreements:

• Assist in negotiations of service contracts and agreements, ensuring favorable terms
  for the company.

Cross-Functional Collaboration:

• Collaborate with IT and other departments to streamline operations and enhance overall business efficiency.

Miscellaneous Tasks:

• Take on additional responsibilities as assigned, contributing to the success of the
  company.

Qualifications:

• Background in technical support, network management, or related fields is a plus.
• Strong communication skills with the ability to interact effectively across various teams.
• Detail-oriented mindset with a focus on documentation and process improvement.
• Proficiency in using software tools, including Microsoft Office suite.
• Prior experience in retail or warehouse operations is beneficial.
• Ability to adapt to a fast-paced and dynamic work environment.
• Excellent problem-solving skills and a proactive attitude.
• Minimum 2 years of relevant experience.