Company Overview: We are a dynamic and innovative retail fashion company seeking a dedicated and capable Operations Assistant to join our team. As an Operations Assistant, you will play a crucial role in supporting both office and warehouse staff, ensuring seamless technical operations, efficient inventory management, and effective communication across various departments.
Technical Support and Issue Escalation:
- Provide minor technical support to office and warehouse staff, including troubleshooting printers, peripherals, and addressing technical glitches.
- Assist with Electronic Data Interchange (EDI) processes and escalate complex technical issues to appropriate teams.
- Collaborate with the IT department to resolve technical challenges promptly.
Inventory and Fulfillment Operations:
- Support inventory management by identifying and addressing transactional errors,
discrepancies, and ensuring accurate product placement.
- Collaborate with warehouse teams to maintain smooth fulfillment operations.
Incident Logging and Documentation:
- Maintain a centralized database for logging support incidents, aiding in root cause
analysis for process improvement.
- Document all support activities and resolutions comprehensively for future reference.
Operations Manuals and Training:
- Assist in the development and deployment of comprehensive warehouse, IT, and EDI
- Provide training to employees on new processes and tools to enhance operational
Onsite Support and Facilities Management:
- Plan, communicate, and execute onsite support for various operational needs.
- Serve as the point of contact for facility-related service calls and manage
communication with external service providers.
- Perform light facility maintenance to ensure a safe and functional work environment.
- Monitor and maintain adequate supply levels to support uninterrupted operations across departments.
Contract Negotiations and Agreements:
- Assist in negotiations of service contracts and agreements, ensuring favorable terms
for the company.
- Collaborate with IT and other departments to streamline operations and enhance overall business efficiency.
- Take on additional responsibilities as assigned, contributing to the success of the
- Background in technical support, network management, or related fields is a plus.
- Strong communication skills with the ability to interact effectively across various teams.
- Detail-oriented mindset with a focus on documentation and process improvement.
- Proficiency in using software tools, including Microsoft Office suite.
- Prior experience in retail or warehouse operations is beneficial.
- Ability to adapt to a fast-paced and dynamic work environment.
- Excellent problem-solving skills and a proactive attitude.
- Minimum 2 years of relevant experience.