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We hope one of the below commonly asked questions provides you with the information you are looking for! If not, please don't hesitate to contact us, we would be happy to provide you with more information.
Unless otherwise stated, multiple sales, promo codes, or discounts cannot combined on the same item(s) on an order. Only one promo code may be used on an order. Our website will only accept the first promo code applied to an order, even if subsequent promo codes are entered. Unless otherwise stated, sales, promo codes, and discounts are valid for regularly priced merchandise only.
To apply a promo code to your order, type the entire code in the promo code field on the cart summary page or the checkout payment page and then click to apply the code. To verify the promo code has been successfully applied or that an item in your cart is on sale, review the order total and summary of charges on the cart summary page or checkout pages before you submit your order. Please note that some sales, discounts, or promo codes are only valid for specific items or colors for a limited time. For more information on specific offers, please refer to the published offer details on our website, social media posts, or email announcements, or contact our customer service team at 866-516-6042 or firstname.lastname@example.org.
If you do not receive our emails a few minutes after we send them, then delivery of our emails to your inbox is being delayed by your email provider or internet service provider as part of their spam filtering process. Please add email@example.com to your safe senders list or email address book to ensure our emails are delivered promptly and directly to your inbox.
Most in-stock items ship within 1-3 business days of ordering on normal business days. In fact, we do our best to ship orders received by 2pm EST the same day on normal business days. We do not ship orders on Saturday, Sunday, or most holidays. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, please visit the UPS website for more information on their shipping rates and services: www.ups.com/content/us/en/shipping/time/service/index.html?WT.svl=PNRO_L1 Please note, we ship from Annapolis Junction, Maryland.
If you placed your order through a password-protected User Account, you may check the status of your order at any time by visiting My Account and reviewing Orders History. Once your order has shipped, you will receive a shipment confirmation email. If you placed your order as a guest, you may track your order on our website via the Order Status application, linked here! You will need to enter your order number and a billing detail to view the order record.
Yes, our office will be closed or have limited hours for certain holidays throughout the year. If you need assistance from our customer service team and reach us outside of business hours, please contact us at firstname.lastname@example.org or 866-516-6042 to leave us a message. Our team will respond to inquiries during business hours.
We accept Visa, Mastercard, American Express, PayPal and our online E-Gift Cards.
No. Your credit card will not be charged until your order is shipped. You may see a charge on your card labeled "pending" at the time you place your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we have charged your credit card.
Not all states allow for tax-free shopping online. Currently, sales tax for Hobobags.com orders applies to the states of Maryland, New York, and the District of Columbia.
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server so that only data to and from these sources can be valid.
Because we do our best to ship your order out as quickly as possible, we ask that you review your order carefully prior to submission, as it cannot be modified or cancelled once submitted. We will gladly accept your return of new, unworn, undamaged merchandise with original tags and packaging for up to 30 days from the purchase date for a refund.
We offer E-Gift Cards! E-Gift Cards are delivered to the designated recipient via an email after the order is fulfilled. E-Gift Cards are only valid for use on www.hobobags.com. The purchase of an E-Gift Card is excluded from all sales, promo codes, and other discounts. *Please note we do not offer international E-Gift Cards. An E-Gift Card can not be purchased with an interntional credit card, nor can an E-Gift Card be redemed on an order that is shipping to an international address.
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Click here to view our Return Policy.