Faqs

Can multiple discounts be used on one order? Can sales and promo codes be combined on one order?

Unless otherwise stated, multiple sales, promo codes, or discounts cannot combined on the same item(s) on an order. Only one promo code may be used on an order. Our website will only accept the first promo code applied to an order, even if subsequent promo codes are entered. Unless otherwise stated, sales, promo codes, and discounts are valid for regularly priced merchandise only. 


How do I apply a promo code to my order? How do I know that an item on my order is on sale?

To apply a promo code to your order, type the entire code in the promo code field on the cart summary page or the checkout payment page and then click to apply the code. To verify the promo code has been successfully applied or that an item in your cart is on sale, review the order total and summary of charges on the cart summary page or checkout pages before you submit your order. Please note that some sales, discounts, or promo codes are only valid for specific items or colors for a limited time. For more information on specific offers, please refer to the published offer details on our website, social media posts, or email announcements, or contact our customer service team at 866-516-6042 or customerservice@hobobags.com


I signed up for your email list but I don't think I've received any emails. How can I make your emails are always delivered to my inbox?

Please add shop@hobobags.com to your safe senders list or email address book to ensure our emails are delivered directly to your inbox. 


How can I make sure your emails are promptly delivered so that I don't miss out on special offers or announcements?

If you do not receive our emails a few minutes after we send them, then delivery of our emails to your inbox is being delayed by your email provider or internet service provider as part of their spam filtering process. Please add shop@hobobags.com to your safe senders list or email address book to ensure our emails are delivered promptly and directly to your inbox. 


When will my order be shipped? When will it arrive?

Most in-stock items ship within 1-3 business days of ordering on normal business days. In fact, we do our best to ship orders received by 2pm EST the same day on normal business days. We do not ship orders on Saturday, Sunday, or most holidays. You will receive an e-mail confirmation once your order has shipped.  Prior to checking out, please visit the UPS website for more information on their shipping rates and services: www.ups.com/content/us/en/shipping/time/service/index.html?WT.svl=PNRO_L1 Please note, we ship from Annapolis Junction, Maryland. 


What is the status of my order? How do I track my order?

If you placed your order through a password-protected online account, you may check the status of your order at any time by visiting My Account and reviewing Recent Orders. Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information.


Does your office close in observance of holidays?

Yes, our office will be closed or have limited hours for certain holidays throughout the year. If you need assistance from our customer service team and reach us outside of business hours, please contact us at customerservice@hobobags.com or 866-516-6042 to leave us a message. Our team will respond to inquiries during business hours.


What are my payment options?

We accept Visa, Mastercard, American Express and our online E-Gift Cards.


Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. You may see a charge on your card labeled “pending” at the time you place your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we have charged your credit card.


Will I be charged sales tax for my purchase?

Not all states allow for tax-free shopping online. Currently, sales tax for Hobobags.com orders applies to the states of Maryland, New York, and the District of Columbia. 


Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server so that only data to and from these sources can be valid.


Can I change or cancel an order?

Because we do our best to ship your order out as quickly as possible, we ask that you review your order carefully prior to submission, as it cannot be modified once submitted. We will gladly accept your return of new, unworn, undamaged merchandise with original tags and packaging for up to 30 days from the purchase date for a refund.  


Do you offer Gift Certificates?

We offer E-Gift Cards!  E-Gift Cards are immediately delivered to the designated recipient via an email after the order is placed. E-Gift Cards are only valid for use on www.hobobags.com. The purchase of an E-Gift Card is excluded from all sales, promo codes, and other discounts. 


Why should I become a registered user?

QUICK CHECKOUT: We save your information so you can checkout quickly and easily.

E-MAIL OFFERS: With your permission, we will send you news about our latest styles, sales and exclusive online offers.

ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.

WISHLIST: Save your favorite styles for fast shopping later. 

Click here to register now.


What is your return policy? 

Click here to view our Return Policy.


What is your Product Quality Guarantee?

Click here to view our Quality Guarantee.


Where can I find a store near me that carries your products?

Click here to view our Store Locator page.


Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. 


What is the Address Book and how do I use it?

Being a registered user offers you faster checkout since we will securely store your credit card or shipping and billing information. When you place an order it will be filled in automatically. Also, registering makes gift-giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here for more information.


What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.


May I specify the lining for the item I want to order?

We do not have the ability to customize lining type per order. We may have multiple lining types available for each style at any time. The item(s) in your order may have lining(s) that are different than what is pictured online.