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| What are your shipping fees? |
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Order Total
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FedEx Ground
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FedEx 2 Day
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Next Day
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Delivery in 5-7 Business Days
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Delivery in 2-3 Business Days
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Delivery by Next Business Day
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1 item
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$8.95
|
$14.95
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$28.95
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2 items
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$10.95
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$16.95
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$30.95
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3 items
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$12.95
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$18.95
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$32.95
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4 items
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$14.95
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$20.95
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$34.95
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5+ items
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$16.95
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$22.95
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$36.95
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We're proud to offer
international shipping. Please
click here for our international shipping
rates. Remember, shipments outside of the U.S. may be
subject to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary
by country and by what was ordered, we are not able
to supply an estimated cost. Please contact your customs
office for more information. |
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When will my order be shipped? When will it
arrive?
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If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select. |
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What's the status of my order? How do I track
my order?
|
Once you have placed an order, you can check on its
status at any time. To track your order from this page,
go here. Once an
order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
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Do you offer Gift Certificates?
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Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your
order is shipped. When you enter your credit card information
on the final review page, we'll give you an order confirmation
number. You will also immediately receive an e-mail confirming
that your order has been received. We will send you another
e-mail to notify you when your order has been shipped
and we've charged your credit card. |
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| ORDER
INFORMATION |
|
|
Do you offer Gift Certificates?
|
Yes, we do! Gift Certificates can be ordered in any
amount. They are sent via e-mail to any individual with
a valid e-mail address. The recipient of a Gift Certificate
will receive an e-mail with a Gift Certificate code redeemable
only on our website. Click
here for more information. |
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Why should I become a registered user?
|
QUICK CHECKOUT: Super fast and easy
checkout process since all of your information is already
saved.
E-MAIL OFFERS: With
your permission, we'll send you news about our latest
styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses
for yourself, your friends and your family in your personal
address book.
Click
here to register now. |
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How do I change or cancel an order?
|
To cancel or change order you recently completed, simply
go to this page,
log in and then click "cancel order." If for
any reason you would like to change your order, please
contact customer service
as soon as possible. We will make every effort to accommodate
your request. However, please keep in mind our system
is designed to fulfill orders as quickly as possible.
As a result, we cannot cancel or change an order once
it has entered the shipping process. |
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What are my payment options?
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We accept Visa, Mastercard, American Express and PayPal
and our online Gift Certificates.. |
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| Are Purchases on this Website Really Tax Free? |
Are purchases on this website really tax free? Yes and
no. We collect sales tax only in states where we have
a physical presence. Currently, sales tax only applies
to the state of California, New York and Maryland. |
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| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for
every transaction in order to ensure that your order is
secure. SSL encrypts the transmissions from our ecommerce
servers as well as your computer. SSL encryption works
by forming a matched pair with the transmission from your
computer and our server, so that only data to and from
these sources can be valid. |
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| SHIPPING
INFORMATION |
|
|
| What are your shipping fees? |
|
Order Total
|
FedEx Ground
|
FedEx 2 Day
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$14.95
|
$28.95
|
|
2 items
|
$10.95
|
$16.95
|
$30.95
|
|
3 items
|
$12.95
|
$18.95
|
$32.95
|
|
4 items
|
$14.95
|
$20.95
|
$34.95
|
|
5+ items
|
$16.95
|
$22.95
|
$36.95
|
|
We're proud to offer international
shipping. Please click
here for a list of countries and their
respective shipping rates. Remember, shipments outside
of the U.S. may be subject to import duties and taxes,
which are the responsibility of the recipient. Since
duties and taxes vary by country, we are not able to
supply an estimated cost. Please contact your customs
office for more information.
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|
| What's the status of my order? How do I track
my order? |
Once you have placed an order, you can check on its
status at any time. To track your order from this page,
click here. Once
an order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
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|
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| How do I know that my order has been shipped? |
Once you have placed an order, you can check on its
status at any time. To track your order from this page,
click here. Once
an order has shipped, you will receive a shipment confirmation
email that will contain your tracking information. |
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|
|
When will my order be shipped? When will it
arrive?
|
If your order was placed Monday thru Thursday it will
be shipped the same day or the day after. If your order
was placed on Friday prior to 3:00pm PST, the order may
be shipped the same day, if not it will be shipped on
Monday. You will receive an e-mail confirmation once your
order has shipped. Prior to checking out, you will see
several estimated arrival dates, depending on the type
of shipping you select.
NOTE: For consumer protection, all orders are subject
for review. On occasion, this may cause a slight delay
in processing your order. Your patience is greatly appreciated. |
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What's the difference between "Order Date"
and "Ship Date"?
|
On most websites, "Order Date" and "Ship
Date" are not the same. For example, if you place
an order on Friday at 11:00pm PST, your package will not
ship until after the weekend. Although most orders are
shipped the same or next day, please take weekends and
holidays into account when considering the shipping date. |
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What countries do you ship to? What about duties?
|
We're proud to offer international shipping. Please
click here
for our international shipping rates and destinations.
Remember, shipments outside of the U.S. may be subject
to import duties and taxes, which are the responsibility
of the recipient. Since duties and taxes vary by country
and by what was ordered, we are not able to supply an
estimated cost. Please contact your customs office for
more information. |
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| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O.
boxes or APO/FPO addresses. |
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| If I send my package as a gift, will the recipient
receive the invoice? |
Yes. If you would like us to remove the invoice from
the package, please send us an e-mail immediately after
your order is placed by using this
form. |
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| RETURNS
& EXCHANGES |
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| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing
defects and will accept any defective item for refund
or exchange. Unwashed, unworn, unused or defective merchandise
may be returned within 21 days after purchase for an
exchange or refund. Merchandise received after 21 days
will only be accepted at our discretion for an online
store credit.
We will only refund shipping charges if we sent the
wrong item or the item sent was defective. If you are
making an exchange because you would like a different
size, style or color, you will be charged for shipping
on your exchange. The return/exchange value is determined
by the last retail price of the item.
Please note merchandise purchased from an alternate
authorized Hobo International retailer, including department
stores or specialty stores must be returned to the store
from which it was originally purchased, and is subject
to the return policy of the originating retailer. For
damaged/defective items not purchased online, please
check the retailer’s return policy. Every retailer
has a different policy, but we work very closely with
our retailers to ensure that everything goes smoothly
and that you are satisfied with your purchase. Our usual
repair time is six to eight weeks.
Please use the most economical shipping method for
your return. Due to security constraints, we cannot
reimburse you for an amount greater than your purchase
amount.
Returns & Exchanges will only be accepted with
a completed return form.
Log into your
account, click on "View Order"
and on the following page click on the "Return
or Exchange Items" link. Follow the easy steps,
print the final page and include it in your return box.
All returns must have the Invoice in order to process
the return.
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Where do I ship my return or exchange?
|
Returns and exchanges must be mailed to the address
on our return form. You must use our return form to
properly process your return/exchange. Go
here, log in, click on "View Order"
and on the following page click on the "Return
or Exchange Items" link. Follow the easy steps,
print the final page and include it in your return box.
The return address is:
Hobo International
2346 E. Pacifica Place
Rancho Dominguez, CA 90220 |
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How should I ship my return or exchange?
|
Pack and seal your box securely, in the original package
if possible. To be properly processed, your return/exchange
must include a completed return form. Click
here to log in then click on "View Order"
and on the following page click on the "Return or
Exchange Items" link. Follow the easy steps, print
the final page and include it in your return box. You
should ship your return/exchange with a carrier who will
provide your package with a tracking number to ensure
that your package does not get lost. Packages must be
returned prepaid. We do not accept COD. |
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When will my credit card be refunded?
|
Once your package has been received, your refund
or exchange will be processed within 3-5 business days.
If there is a refund due, a credit will be issued in
the original form of payment.
The credit may not show up until your credit card's next
monthly billing cycle. You will be notified via email
to the address listed on your order when this transaction
has taken place. Please note that your banking institution
may require additional days to process and post this transaction
to your account once they have received the information
from us.
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| LEATHER
CARE |
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|
Hobo
International Products and Care
|
At Hobo International, quality is our signature. Our
handbags, wallets and belts are hand crafted from the
highest quality materials. Products are made of
top-grain leather which is dyed to achieve deep, rich
hues that become even more beautiful with age or using
quality man-made fabrics that have been tested to endure
heavy, everyday use. Our hardware is always made
from solid nickel or brass to ensure that it won’t
chip or peel--ever.
Quality leather resists tears, punctures, heat and cold.
Leather stretches and can mold to fit you, yet retains
sufficient shape to provide support. Leather is
breathable and can actually wick away moisture. Leather
as a raw material is a by-product of farming and human
food production. The skins in leather garments and handbags
bought in the U.S. do not come from animals killed just
for their hides. No endangered species are ever
used. The typical hide weight of our leathers is
2 to 3 ounces - a perfect bag weight to minimize heaviness
while ensuring extreme durability.
Vintage – Our Vintage Collection is made from top
grain Italian cowhide. It is drum dyed, glazed and
then gently tumbled to break up the leather, giving it
that special vintage appearance. This leather lends
itself well to color – vibrant shades become softened
to a subtle rich patina by the wonderful texture of this
leather. The drape of this leather allows us to
design more forward styles with extensive details, strap
treatments and unique construction techniques that other
leathers in our collection do not allow. Quality cream
applications and occasional polishing will keep this leather
looking great for years. Wipe with a damp, lint-free
cloth. Lotions, conditioners, and cleaners are not recommended.
Milano- Our Milano Collection is made from beautiful Italian
cowhide – the finest we’ve found. Rich, vegetable
dyes are applied on the surface to penetrate the hides
for an unmatched depth of color and unique characteristics.
Graining and natural markings are intentionally highlighted
through a fine glaze finish that is reached by multiple
passes through high-heat glass panels. The leather
beautifully showcases more structured, classically styled
bags and has become a hallmark to Hobo’s outstanding
reputation as a quality leather accessory maker. Recommend
color-matched creams and clear polishes to maintain this
leathers’ luster and prevent surface scratches from
diminishing its rich appearance. Conditioners are not
recommended as it can dull its gloss finish.
Patent - Our Patent Leather Collection is a top-grain
Italian cowhide that has been given a high-gloss, crinkle
finish. The original process was developed in the
early 1800’s and is still used today. The
raw leather is tanned and polished several times layering
gloss multiple times. The final finish is a lacquer
coating applied to the top layer of the leather to attain
that glassy distinctive shinny look. Patent leather
is very easy to care for, and can be cleaned with a damp
cloth and then buffed with a soft cloth to restore the
shine. Conditioners are not recommended.
Shimmer – Our Shimmer Collection is made using soft,
luxurious, lambskin leather. Its natural lightweight
layers give it a very distinctive touch and look, which
is partly what makes it work so well when it is stitched
and gathered so beautifully. Lambskin is very wearable
and an ultimate luxury leather for both accessories and
clothing. The added metallic hues give this skin
a special accent and a beautiful feminine touch. Cleaning
this leather is not necessary as the natural oils in this
skin keep it soft and supple. Conditioners and polishes
may harm the metallic finish. Wipe with a damp,
lint-free cloth. Conditioners can be used occasionally
to maintain softness.
Sunglasses - Hobo International Eyewear is handmade from
the highest quality materials. Sunglasses offer
400 UV (100%) protection lenses. Each piece of eyewear
comes with a custom clear carrying case that has sturdy
sides for protection. A Hobo International cleaning
cloth is provided with each pair.
Belts – Our Belts are crafted from the same gorgeous
materials as our handbags. Our belt collection is
designed to coordinate with our current handbag offering.
The hardware is made of solid brass or nickel and
will not chip or peel—ever. |
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| PRODUCT
GUARANTEE |
|
|
Product
Guarantee
|
At HOBO International, quality is the hallmark of our
business. We are recognized for offering merchandise
that has been carefully designed and produced to meet
our high standards. It is our intention that our
guarantee be as highly regarded as our products.
Guarantee: We are a concerned manufacturer who stands
behind its products. We will repair, at our cost,
any manufacturing defect within 1 year of purchase. Examples
of qualified manufacturing defects include problems with
zipper construction, loose stitching, hardware or lining.
These claims should be directed to an authorized Hobo
dealer or a HOBO International customer service representative.
HOBO International will promptly repair the item. If repair
is not possible, a replacement of equal value will be
provided.
Repair: As with any leather accessory, wear and tear will
occur with normal use. It should be expected that
over time leather may fade or spot and that edges and
corners may show signs of wear. This is a natural and
normal process and is not covered by the HOBO International
guarantee. Regrettably, we also cannot guarantee
or replace products damaged by abuse or mishandling; including
exposure to moisture, severe tears in leather or lining
and ink marks or stains. We are happy to recommend
solutions for improving your bag’s appearance should
natural wear and tear diminish its condition. We also
offer replacement straps for styles that are equipped
with detachable straps. |
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Where can I find a store near me that carries
your products?
|
Searching for a store near you that sells our products
is easy, just go to our Store
Locator page. |
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Can you tell me when new products or special
promotions are announced?
|
Yes. Simply register
with us and you will be eligible to receive e-mail
updates on new products, sales, events and other special
announcements. Click here
to get started. |
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What is the Address Book and how do I use it?
|
Being a registered user offers you faster checkout since
you won't have to re-enter your credit card or shipping
and billing information. When you place an order that
information will be filled in automatically. Also, registering
makes gift giving simple. Your family and friends' information
can be saved in your Address Book, so you avoid typing
in their information each time you send a gift. Click
here for more information. |
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Are the products on the website the same as
in the
stores? |
Yes. Although our website may have a different assortment
than a store in your area, the products are the same.
To find a store in your area, click
here. |
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| I bought your product on eBay, is it authentic? |
We have been getting complaints from customers who
have purchased on eBay (or other auction/web sites) in
regards to counterfeit products. To ensure you're not
buying a counterfeit product, we suggest you shop on our
website or from one of our authorized retailers. |
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| Is my personal and credit card information safe
on your website? |
Yes. We've taken several steps to ensure all information
received from our online visitors is secure from unauthorized
access and use. All transactions are completed on a secure
server. In secure mode, your computer and our server send
data back and forth in an encrypted format. |
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| What is your privacy policy? |
We will never share your e-mail address or personal
information with any third parties. Any information collected
on this website will be used for fraud control, order
verification or internal marketing purposes only. For
more details on our privacy policy, click
here. |
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